Customer Unable to Call IPitimi Line
Customer could not call IPitimi Location Number from their Comcast Line. Comcast still had the destination number in their switch so calls were not completing. We had comcast update and remove the line from the switch and calls completed normally.
Network Line Down Issue
If you are receiving a “Network Link Down” error message on their phone, this means the network is not correctly connected to the phone. 1. Check all the cords to make sure they are securely connected to the phone, the computer and the wall 2. ...
How to Transfer a Call
How does it work? The first type is the Consultative transfer. This is where the person who answers the phone speaks to the person they are transferring the call to, usually to introduce the caller. The opposite of the Consultative is the Blind ...
Fax Portal Training- Customer Facing
Customer Training Video:https://www.youtube.com/watch?v=TwVwmHMYqOM
How to Set Up Call Park
Please see the attached docucment