How does it
work?
The
first type is the Consultative transfer.
This is where the person who answers the phone speaks to the person they are transferring the call to, usually
to introduce the caller. The opposite of
the Consultative is the Blind transfer.
That is where the person who answers the phone does not speak to the person they are transferring the call to,
and simply sends it through.
Making a
Consultative transfer:
1.
During a call, press the Transfer button, or the Trnsfer soft key (they do the same
thing)
2.
Dial the desired number (could be an extension,
or an outside line)
3.
Press the Send soft key (if you dial a 10 digit number, the call
continues without having to press the Send soft key)
4.
Announce the call (If the called party is not
available, press the Cancel
soft key to return to the original caller)
5.
Press the Transfer button, or the Trnsfer
soft key
6.
The parties are now connected
Making a
Blind transfer:
1.
During a call, press the Transfer button, or the Trnsfer soft key (again, they do the
same thing)
2.
Press the Blind soft key
3.
Dial the desired extension (or outside line)
4.
Press the Send soft key (if you dial a 10 digit number, the call continues
without having to press the Send soft key)
5.
The parties are now connected
At
anytime when you are dialing a number, you can press the backspace button to make
corrections, or press the Cancel
soft key to return to the caller.
What is it?
If you
have answered a call, and the caller really should be speaking with someone
else, there are several ways to transfer the call to the correct party.
How does it work?
This
feature lets you move a call to another telephone by using the transfer button
and dialing the other phone. The transferred call is either announced
(consultative) or unannounced (blind).
Calls may also be transferred using The Toolbar.
How do I activate it?
There are
two methods, transferring on the phone, and on The Toolbar:
Phone method -
1.
During a call, press the Transfer button, or the Trnsfer soft key (they do the same
thing)
2.
Dial the desired number (could be an
extension, or an outside line)
3.
Press the Send soft key (if you dial a 10 digit number, the call
continues without having to press the Send soft key)
4.
Announce the call (If the called party is not
available, press the Cancel soft
key to return to the original caller)
5.
Press the Transfer button, or the Trnsfer
soft key
6.
The parties are now connected