If you are receiving a “Network Link Down” error message on their phone, this means the network is not correctly connected to the phone.
1. Check all the cords to make sure they are securely connected to the phone, the computer and the wall
2. Check that the Ethernet cable is plugged into the LAN plug in the phone, if its plugged into the wrong port, connectivity can be compromised
3. Check the port in the Telecom Room that feeds the Ethernet Connection in the wall
This should resolve the Network Link Down Issue